SOME USEFUL INFORMATION - PERRHAPS SOMETHING THE MANAGEMENT COMPANIES CAN LOOK INTO ALSO, A QUICK RESPONSE TEAM SERVICE
Residents of flats and apartments built by the Selangor Development Corporation (PKNS) do not have to worry if they do not have a joint management body (JMB) to attend to their complaints.
This is because PKNS has mobilised its Response Team in Petaling Jaya, Kota Damansara and Bangi, to attend to residents’ complaints. The team is expected to arrive within an hour after the complaint is made.
“This is a special service and a temporary solution that PKNS is offering to residents of our flats and apartments without a JMB.
“However, we encourage all residential high-rises to set up JMBs,” said PKNS general manager Othman Omar at the launch of the response team at SACC Mall in Shah Alam on Sunday.
He said 20 personnel would be travelling in seven yellow-orange vans to answer SOS calls from the people.
He added that the personnel who were from the civil and electrical engineering department had undergone customer relations courses to help them deal with the public.
“They will be able to attend to roof leakages, drainage and electrical problems,” he said.
He added that residents were not required to pay upfront for the service as it had been included in their standard monthly maintenance fee.
Othman said the team would be operating from 8am to 5pm, but would consider a 24-hour service if the need arose.
The PKNS hotline is 1-300-88-7567.